Who We Are
Plendify is the leading online Business to Business (B2B) marketplace for businesses in Ghana. Our focus is to help small and medium-sized businesses in Pan-Africa scale their digital sales worldwide. We help you connect with new businesses and consumers so that you can increase your sales and access new countries.
We are looking for an experienced, passionate and motivated Telesales Lead to join building a winning telesales team!
Your Mission as a Telesales Lead will be to lead and manage all our telesales efforts as it relates to selling Plendify’s offerings to businesses (i.e. Corporate, Medium and Small) across Ghana and globally. In the process, we expect you to build a team of other “A” players who will be groomed to replicate the sales successes of the company. As our Telesales Lead your main responsibility will be to drive our business success by implementing a strong and sustainable sales strategy. You and your team's main goal will be to turn leads and prospects into paid users/customers.
Unique entrepreneurial environment. We're a start-up company, where we have a lot of fun and work extremely hard to provide our clients with a fantastic experience.
We are making a real difference in the financial lives of small and medium-sized businesses — the work we do matters.
Dress code, we don't have one. (Flip flops, shorts, jeans whatever you please – except when meeting clients or business partners.)
We do not keep track of how many paid vacation days you take. (We ask that you treat this business as you would your own!)
Responsibility and Duties
Build and Manage a winning team of telesales advisors.
Leverage tools and processes to help your team achieve and exceed targets.
Learn all the details about our products and services.
Understand all the prospects needs, problems or wants
Coach and recruit qualified personnel to grow the company’s team.
Engage and Negotiate with large corporate buyers.
Lead and manage on the ground prospecting with your team.
Build and coach your team in leveraging sales tools such as pipedrive, cloudtalk, 3cx.
Investigate leads and find out about them as much as possible before contacting
Build and manage team and customer KPIs to drive business objectives.
Prepare weekly and monthly reports on team performance.
Attend sales educational events and seminars
Stay up to date with the latest sales strategies, coaching methods and best practices
Represent Plendify at industry conferences and events.
Requirements and Qualifications
5+ years of experience working as a Sales Executive or Telesales Executive
Experience in selling to business owners with a successful track record.
Ability to prepare a proposal upon request.
Ability to negotiate under pressure.
Experience leading a team of more than 5 tele sales personnel.
Experience recruiting and evaluating tele sales personnel.
Experience with setting up a call center environment.
Good knowledge of telemarketing and digital marketing
Great command of MS Office, CRM and Online tools
Sense of ownership and pride in your performance and its impact on company’s success
Critical thinker and problem-solving skill
Great time-management skills
Great interpersonal and communication skills
A degree in Business Administration or relevant field
Must be able to drive
Nice to haves
Previous experience exceeding your sales quota on a monthly/quarterly/annual basis
Experience in the financial services, technology or telecom industries
Honesty / Integrity
Attention to Detail
Excellent Value Add Competencies
Ability to develop people
Flexibility / Adaptability
Calm under pressure
Strategic Thinking / Visioning
Creativity / Innovation
Strong Work Ethic
Openness to Ideas and Feedback
Our Cultural Competencies: All potential hires must have a strong cultural fit to be hired.
Respect - for self and for others
Empathy – to support and care of our clients
Integrity – to do what is right 100% of the time
Transparency – to be open, curious and inviting
Excellence – always pushing the envelope
Plendify is an Equal Opportunity Employer and All Qualified Applicants Will Receive Consideration for Employment Without Regard to Race, Color, Religion, Sex, National Origin, Disability Status, Protected Veteran Status, Or Any Other Characteristic Protected by Law.